Customer Support and Warranty
At My Companion Band, your safety, satisfaction, and confidence are our top priorities. Our dedicated customer support team is here to assist you with any questions, ensuring you’re fully set up for safety, peace of mind, and success. We stand behind our product with a comprehensive three-year warranty, offering you continued support and reassurance.
Have a specific question about My Companion Band?
Use My Companion Band At Home or in a Community
Simplify Fall Detection Using Only The Essentials
Fall Detection Technology
Automatic Alerts
Prevention Features
Free App
Wearability and Comfort
Battery Life
FAQs
What is My Companion Band and why should I consider it?
My Companion Band is an innovative wearable designed specifically for seniors, offering both fall detection and prevention in one stylish, easy-to-use device. With a focus on safety and independence, it helps elderly users maintain confidence in their daily activities, while giving families and communities the peace of mind that they are protected by receiving data monitoring notifications using our free App.
How does My Companion Band help prevent falls?
My Companion Band helps prevent falls by tracking key indicators like sleep quality and step count. By analyzing changes in these areas, it can detect potential warning signs—such as a decrease in sleep quality or reduced mobility—both of which are often early indicators of a fall risk. This proactive approach allows for timely intervention and enhanced safety, so it helps you beat the fall before it happens.
How accurate is My Companion Band's fall detection?
While no fall detection is 100% accurate we boast around a 90% accuracy rate due to extensive testing and are robust algorithm.
Is there an emergency button on the My Companion Band?
Yes, every My Companion Band is equipped with an Emergency Button. If the wearer needs assistance, they can simply press the button, which will immediately send a notification through the app to their caregiver, family member, or community staff, ensuring help is on the way.
What happens if the fall detection doesn't activate and the wearer is unconscious, unable to press the emergency button?
Wearer safety is our top priority, which is why we’ve included a fail-safe to provide maximum protection since no fall detection is 100% accurate. If the fall detection doesn’t go off and the wearer remains motionless, our “No Movement” alert is triggered. This sends an immediate notification to the caregiver, family member, or community staff, ensuring they’re alerted if something is wrong.
How does your emergency notification system ensure staff responsiveness and resident safety?
Our safety-first approach allows you to have full control over which staff members receive SMS notifications when the emergency button is activated or a fall is detected. You can select as many staff members as needed. Our simple multi-responder system enhances security by establishing a layered response. If the initial alert isn’t acknowledged within 20 minutes, an SMS will automatically be sent to the next person on the staff support list. This ensures that the emergency is promptly addressed, providing an additional layer of protection and ensuring resident safety and community confidence.
Is the device easy to set up and configure, or does it require professional installation?
My Companion Band is designed to be quick and simple to set up, requiring no professional installation. Its intuitive setup process ensures that users can get started with ease and have an immediate positive impact on their confidence in day-to-day life.
How long does the battery last and do you have to charge it?
My Companion Band battery lasts over 240 hours on a single, 60 minute charge to achieve a fully charged battery. Our innovative on-the-go technology enables you to charge the device while wearing it, ensuring that you never need to remove it. This allows you to maintain continuous wear and enjoy peace of mind all the time.
Is My Companion Band water-resistant?
Yes, My Companion Band is water-resistant so you never have to take it off.
What is the cost for the My Companion Band?
There is a one time $99.99 cost for the My Companion Band and a monthly subscription cost.
Are there any monthly service or subscription fees?
The subscription for access to the device is $19.99 per month.
What does the My Companion Band app offer?
Through the app, you’ll receive emergency notifications for critical alerts, including when the emergency button is pressed, fall detection is triggered, or fall prevention notifications (wearer’s sleep quality and activity level concerns) are sent. This ensures that you’re always aware of your loved one’s status and can respond quickly, providing peace of mind and an extra layer of support.